Privacy Policy

Switchboard respects and protects the privacy of the individuals that use our website and telephone support services. Individually identifiable information about you is not willfully disclosed to any third parties without first receiving your permission, as explained in this privacy policy.

Switchboard and Cookies

Upon your first visit to the Switchboard website, Switchboard sends a cookie to your computer. A cookie is a piece of data that identifies you as a unique user. Switchboard uses cookies to improve the quality of our service and to understand our client base more. Switchboard does this by storing user preferences in cookies and by tracking user trends and patterns of how people search. Switchboard will not disclose its cookies to third parties.

Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Be aware, however, that some parts of the Switchboard website may not function properly if you refuse cookies.

Anonymous tracking of users trends and patterns is only performed on registered users that log in to the Leeds LGB Switchboard website.

What Information Do We Collect?

Switchboard does not collect any unique information about you (such as your name, sexuality, etc.) except when you specifically and knowingly provide such information. Switchboard notes and saves information such as time of visit and your local city. That information is used to provide more relevant services to users. For example, Switchboard may use your local city information to determine what information would be of most interest to you when showing search results or advertisements.

Links To Other Sites

The sites displayed as search results or linked to by Leeds LGB Switchboard are developed by people over whom Switchboard exercises no control. These other sites may send their own cookies to users, collect data, or solicit personal information. Switchboard may choose to exhibit its search results in the form of a URL redirecter. When Switchboard uses a URL redirecter, if you click on a URL from a search result, information about the click is sent to Switchboard, and Switchboard in turn sends you to the site you clicked on. Switchboard uses this URL information to understand and improve the quality of Switchboard's search technology. For instance, Switchboard uses this information to determine how often users are satisfied with the first result of a query and how often they proceed to later results.

With Whom Does Switchboard Share Information

Switchboard may share information about you with advertisers, business partners, sponsors, and other third parties. However, we only divulge aggregate information about our users and will not share personally identifiable information with any third party without your express consent. For example, we may disclose how frequently the average Switchboard user visits our website, or which other query words are most often used with the query word "bar", for example.

Your Consent And Changes To The Privacy Policy

By using Leeds LGB Switchboard and our website, you consent to the collection and use of your information as we have outlined in this policy. Switchboard may decide to change this Privacy Policy from time to time. When we do, we will post those changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it.

Who Can I Ask If I Have Additional Questions?

Feel free to contact us at any time and we'll answer any additional questions you may have. Details of how to contact us can be found on our About Switchboard page.